Terms and Conditions

These conditions of use explain the main rules that apply when you access or use Qassino’s website, create a player account, deposit or withdraw funds, play games, and take part in promotions. They are designed to set clear expectations for both you and the operator.

By visiting the site, registering an account, or using any part of the services, you agree to follow these site terms. If you do not agree, please do not use the platform.

Who can use Qassino - age, location, and legality

Qassino is intended for adults only. You must be of legal gambling age in your jurisdiction to register and play.

Online gambling laws vary. It is your responsibility to make sure that using the site and placing wagers is lawful where you are located. Qassino may restrict or block access in certain countries, regions, or at its discretion where regulatory or risk requirements apply.

Getting your account right - registration basics

When you register, you agree to provide accurate, complete, and up-to-date information, including contact details and any other information requested for account administration and player protection.

Key account rules:

• Your account must be registered in your own name.
• You may only create and use the number of accounts permitted by Qassino. In most cases, this means one account per person.
• Each player, household, IP address, and device may be limited to one account and one claim per offer unless stated otherwise.
• You must not use another person’s details or payment method.

If your information changes, you are expected to update it in your account profile as soon as reasonably possible.

Verification checks (KYC) - protecting players and payments

To keep the platform secure and to meet compliance and risk controls, Qassino may ask you to verify details at any time. This may happen at registration, before a withdrawal is approved, when payment behavior changes, or when certain limits are reached.

Verification may include requesting documents or information to confirm:

• identity and age
• address and residency
• ownership of a payment method or wallet
• source of funds or source of wealth where reasonable and required
• account activity patterns that need clarification

If verification is incomplete, Qassino may limit account features (such as withdrawals or bonus eligibility) until checks are completed.

Your account, your responsibility - login and security

You are responsible for keeping your login details confidential and for any activity carried out through your account, whether authorized by you or not.

Accounts are personal and must not be shared, transferred, sold, or used on behalf of someone else. If you believe your account has been accessed by a third party, contact support as soon as possible so steps can be taken to secure it.

Deposits, withdrawals, and balances - what to expect

Qassino supports multiple payment options, which may include Bitcoin/BTC, Interac, Visa, MasterCard, Skrill, MiFinity, and Pix. Availability can vary by country, payment provider rules, and internal risk controls. Processing times and limits may also vary depending on the chosen method and your verification status.

Important points:

• Deposits must be made using payment methods you own and are authorized to use.
• Withdrawal requests may be reviewed before approval, including checks for verification completion, payment method ownership, and responsible gaming or security concerns.
• Where necessary, Qassino may perform reasonable checks to confirm transaction legitimacy and account protection.
• Your displayed balance may include separate categories (for example, cash funds and bonus funds) depending on the promotion you have active.

Qassino aims to process transactions promptly, but does not promise exact processing times because banks, wallets, and third-party payment providers can introduce delays.

Bonus rules that matter - promotions, wagering, and limits

Bonuses, free spins, free chips, cashback, referrals, and VIP benefits can be offered from time to time. Each promotion may have its own bonus terms, including eligibility rules, wagering requirements, time limits, game restrictions, maximum bet limits, and maximum cashout or withdrawal limits.

General promotion expectations at Qassino may include:

• One bonus at a time - you usually cannot claim a new bonus until the current one is completed or forfeited.
• Bonuses that require a code must be opted into correctly (for example, by entering a code during deposit or selecting the offer in your account).
• Wagering requirements apply before bonus-related winnings become withdrawable.
• Maximum bet while wagering - $5 per spin or hand while an active bonus is in play. Exceeding this may result in bonus forfeiture and the removal of associated winnings.
• Contribution rates may differ by game type (for example, slots typically contribute more than table games).

Bonus balance behavior may differ by offer type:

• Deposit match bonuses may operate as non-sticky (withdrawable) bonuses, with cash played first and bonus funds used after the cash balance is depleted.
• No deposit bonuses and free chips may be sticky (non-withdrawable), meaning the bonus itself cannot be withdrawn and only eligible winnings after meeting requirements may be cashed out.
• Unless a specific promotion states otherwise, no deposit bonus cashouts may be capped (commonly up to $100).

Because promotion mechanics can vary, always read the offer-specific rules shown in the promotion details before you claim. If there is a conflict between these general platform rules and a specific promotion’s terms, the promotion terms apply for that offer.

Game access and platform availability - realistic service expectations

Qassino aims to provide stable access to games and services, but availability can depend on your location, device, browser, network, maintenance windows, and software/provider updates.

Some games, features, payment methods, or promotions may be added, paused, removed, or limited at any time. This can happen for operational, legal, security, or product reasons. Qassino does not guarantee that any specific game or feature will always be available.

Fair play standards - what’s not allowed

You agree to use the platform for personal entertainment and in a lawful manner. The following conduct is not permitted:

• fraud, deception, or providing false or misleading information
• chargeback abuse, payment disputes made in bad faith, or attempts to reverse legitimate transactions after wagering
• collusion or coordinated play intended to gain an unfair advantage
• bonus abuse or exploiting promotions in a way that defeats the intended purpose of the offer
• attempting to manipulate games, services, or systems, including exploiting bugs or errors
• using bots, scripts, automation, or unauthorized third-party software
• allowing someone else to access or operate your account

Qassino may monitor gameplay and transactions to help detect prohibited patterns and protect players and the platform.

When Qassino may intervene - limits, holds, and account closure

To maintain a safe and fair environment, Qassino may take reasonable actions when it believes rules have been broken or when checks are required. These actions may include:

• refusing or limiting service in certain situations
• temporarily restricting gameplay or withdrawals while a review is completed
• cancelling or removing a bonus and related winnings when promotion rules are breached
• delaying or freezing transactions for verification, security, or payment integrity checks
• suspending or closing an account in cases of repeated or serious misuse

Any action taken is intended to be proportionate to the situation, with the goal of protecting legitimate play and the integrity of the services.

Mistakes and technical issues - how errors are handled

From time to time, errors can occur - such as display mistakes, incorrect bonus crediting, game malfunctions, interrupted sessions, or incorrect balances caused by technical faults or provider issues.

Where an obvious error occurs, Qassino may correct it and adjust related account entries in a fair and reasonable way. If a game round is affected by a malfunction, results may be voided or corrected according to the circumstances and relevant provider rules.

If you notice something that looks wrong, contact support promptly so it can be reviewed.

Responsible gaming - keeping play in control

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling enjoyable or starts causing stress, it may be time to take a break.

Qassino may offer responsible gaming tools such as limits, time-outs, or self-exclusion options. You can also review guidance on the internal Responsible Gaming page at /responsible-gaming.

Site content and brand ownership - intellectual property

The website’s design, logos, branding, text, layout, and software elements are owned by Qassino or its licensors. You may use the site for personal, non-commercial purposes related to gameplay and account management.

You may not copy, reproduce, republish, distribute, or commercially exploit any part of the site content without written permission, unless permitted by law.

Third-party software and linked services - providers behind the scenes

Some services on the platform are delivered through third-party providers, including game studios and payment processors. This means certain features may depend on external systems and their availability.

Qassino is not responsible for outages or limitations caused by third-party providers, but it will take reasonable steps to restore service where possible and to communicate material issues when appropriate.

Limits on liability - fair boundaries

Qassino works to operate the platform responsibly, but it cannot accept responsibility for every type of loss or disruption. To the extent permitted by applicable law, Qassino is not liable for losses or damages arising from:

• network failures, device incompatibility, or user configuration issues
• interruptions, delays, or errors caused by third-party providers
• mistakes made by you, including entering incorrect payment details or failing to protect your login
• events outside reasonable control (such as major outages or force majeure situations)
• misuse of the services or breach of these platform rules

Nothing in these service terms limits rights that cannot be limited under applicable law.

“As is” and “as available” - no guarantees of uninterrupted service

The website, games, and services are provided on an “as is” and “as available” basis. Qassino cannot guarantee uninterrupted access, constant availability, or error-free operation, even though it aims to provide a reliable experience.

Updates to these conditions - staying current

Qassino may update these site terms from time to time to reflect changes in services, legal requirements, risk controls, or operational needs. The latest version published on the website applies from the date it is posted, unless a different effective date is stated.

You are encouraged to review this page periodically. Continued use of the platform after an update means you accept the revised terms.

Other important policies to read

These service terms work alongside other policies and rules that may apply depending on how you use the site. You may need to review:

• /privacy-policy
• /cookie-policy
• /bonus-terms
• /aml-kyc-policy
• /responsible-gaming

Contact Qassino support

If you have questions about these conditions of use, your account, or how the services work, you can contact Qassino support:

• Email: support@qassino.co
• Live chat: available on the site when online

Using Qassino is meant to be straightforward and transparent. These rules exist to protect players, keep gameplay fair, and set clear expectations for accounts, payments, promotions, and access to the platform. Continued use of the services confirms your agreement to follow them.